Privacy policy

Who we are #

Fuseflow AI makes AI front office software for HVAC shops. It answers their calls, texts back missed callers and follows up their leads.

This policy explains what information we collect, why we collect it, and what we do with it. If anything here is unclear, write to us at contact@fuseflow-ai.com.

Visiting this site #

• We count visits with Cloudflare Web Analytics. It doesn't use cookies and doesn't follow you to other sites.
• Cloudflare serves our pages, and to do that it processes technical information such as your IP address and browser.
• This site runs no advertising trackers, and we don't sell your information.

Contacting us or booking a call #

• The contact form. We collect what you type: your name, email, phone number if you give it, your shop's name and your message. We save it so it can't get lost, and send it to our team. Cloudflare Turnstile checks that the form was sent by a person.
• Booking a call. "Pick a time" opens a booking page run by Google. Google's privacy policy covers what you enter there, and we receive the booking details.
• Email. If you write to us, we keep the conversation.

We use this information to reply, to set up and hold the call, and to talk with you about whether Fuseflow fits your shop. We don't add you to a mailing list unless you ask us to.

When a shop uses Fuseflow #

When an HVAC shop uses Fuseflow, we handle information about the shop's callers and customers on the shop's behalf: names, phone numbers, addresses, what the job is, and the call or message itself. We use it so the agent can answer, take the details and pass them to the shop.

That information belongs to the shop. We use it only to provide the service to that shop, and we send it to the tools the shop connects, such as Jobber or Housecall Pro.

Calls are not recorded. The agent handles each call as it happens and passes the details on to the shop.

If you called or texted a shop that uses Fuseflow and want your details corrected or deleted, ask that shop, or write to us and we'll pass your request on.

Text messages #

Shops use Fuseflow to text their callers and customers, for example after a missed call or to ask for a review. Those messages come from the shop.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except the providers that deliver the messages.

Reply STOP to any message to stop receiving them, or HELP for help. Message frequency varies. Message and data rates may apply.

Who we share it with #

We share information only with the providers that help us run Fuseflow and this site, and only for that purpose:

• Cloudflare, for hosting this site, its forms and its visit counts;
• Google, for our email and the booking page;
• our telephone and text-message providers, to carry calls and messages;
• the tools a shop connects to Fuseflow, such as Jobber or Housecall Pro.

We may also share information when the law requires it. We don't sell personal information.

How long we keep it #

We keep contact and booking details for as long as we need them to talk with you and run our business. We keep a shop's service information for as long as the shop uses Fuseflow, unless the shop asks us to delete it sooner.

Your choices #

You can ask to see the information we hold about you, to correct it, or to delete it, by writing to contact@fuseflow-ai.com. Depending on where you live, your state's law may give you more rights, and we'll honor them.

Children #

This site and Fuseflow are for businesses. We don't knowingly collect information from children under 13.

Changes #

If we change this policy, we'll update it here and change the date at the top.

Contact #

Questions about privacy: contact@fuseflow-ai.com.